The International Schools of Kenana

Welcome to the International Schools of Kenana New eHelp Desk 👋

We’re glad to have you here! This portal is designed to provide you with quick, reliable, and professional support.

Here’s what you can expect from us:

1. Support Hours: Requests are processed on business days from 9:00 AM to 2:00 PM (Cairo Time) in the order they are received.

2. Response Time: Please allow up to 48 hours for an initial reply during business days.

3. Knowledge Base First: While our team reviews your request, we recommend checking our documentation and FAQs — you may find an instant solution.

4. Ticket Closure: If a support ticket has no response from the requester for 7 days, it will be considered closed.

5. Follow-up: You can always reopen a closed ticket or create a new one if further assistance is needed.

We’re here to help —